CRM example

Step by Step to debug IC inbox workflow WS14000164

C4C

• Custom recipient determination in workflow rule done on Account BO

• Automatically send an Email notification to line manager via Workflow in Account application

Hybris

Hybris workflowFramework implementation codeIn this folder:

The workflow used at the application level has the same concept of the so-called workflow template as ABAP workflow. The following figure is an example of ABAP workflow template:

Hybris workflow:

It is also defined by impex:

The impex includes four types of models: WorkflowTemplate, WorkflowActionTemplate, WorkflowDecisionTemplate, WorkflowActionTemplateLinkTemplateRelation

1. A workflow has at least three types of actions (start/normal/end)

2. An action has at least one decision

3. A decision can be linked to the next action through WorkflowActionTemplateLinkTemplateRelation until the end node end.

Create workflow and trigger decision:

public void autoCreateWorkFlow(PrincipalModel principal, KeyInfoModel info) {
   validateParameterNotNull(principal, "principal model cannot be null");

   UserModel admin = userService.getUserForUID(ADMIN_CODE);

   WorkflowTemplateModel workflowTemplate = workflowTemplateService.getWorkflowTemplateForCode(workflowTemplateCode);

   //create a new workflow for given workflowtemplate

   final WorkflowModel workflow = workflowService.createWorkflow(workflowTemplate, admin);

   //add attachment for workflow

  final WorkflowItemAttachmentModel attachment = modelService.create(WorkflowItemAttachmentModel.class);

  AbstractOrderEntryModel orderEntry = info.getOrderEntry();

  attachment.setItem(info.getOrderEntry());

  attachment.setWorkflow(workflow);

  attachment.setCode(orderEntry.getPk()+"_OrderEntry");

  this.modelService.save(attachment);

  this.modelService.refresh(attachment);

  workflow.setAttachments(Collections.singletonList(attachment));

  workflowProcessingService.startWorkflow(workflow);

  this.autoDoStartDecision(workflow, admin);

}

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